Mayag Beauty Private Limited (Ozuzu)

Last Updated: 19th March 2026

1. INTRODUCTION

Mayag Beauty Private Limited, operating under the brand name “Ozuzu” (“Company”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you access or use our website, mobile applications, products, and services (collectively, the “Platform”).

By accessing or using the Platform, you expressly consent to the collection and processing of your personal data in accordance with this Privacy Policy and applicable laws, including:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (“DPDPA”)

If you do not agree with this Policy, you should not use or access the Platform.

2. WHO WE ARE

Mayag Beauty Private Limited is a company incorporated under the Companies Act, 2013.

Registered Office: C-45, Sector 63, Noida, Uttar Pradesh, 201301
Email: privacy@ozuzu.com

We operate a direct-to-consumer (D2C) beauty and skincare platform, offering products, content, and personalized skincare experiences.

For the purposes of applicable laws, we act as a Data Fiduciary (Data Controller).

3. APPLICABILITY AND SCOPE

This Privacy Policy applies to all individuals who:

• Visit or browse our Platform
• Create an account
• Purchase our products
• Interact with customer support
• Engage with our marketing communications

The Platform is intended for use within India, and all data processing is governed by Indian laws.

4. CATEGORIES OF PERSONAL DATA COLLECTED

We collect different categories of personal data depending on how you interact with us:

4.1 Personal Data You Provide Directly

When you interact with us, you may provide:

• Identity Data: Name, gender, date of birth
• Contact Data: Email address, phone number, shipping and billing address
• Account Data: Login credentials, preferences
• Customer Support Data: Queries, complaints, feedback
• Profile Data: Skin type, concerns, preferences
• User Content: Photos, reviews, testimonials

Providing certain information is voluntary; however, failure to provide required information may limit your ability to use our services.

4.2 Automatically Collected Data

When you use our Platform, we may automatically collect:

• Technical Data: IP address, device ID, browser type, operating system
• Usage Data: Pages visited, time spent, clickstream data
• Location Data: Approximate location based on IP
• Log Data: Access times, errors, interactions

This helps us understand user behavior and improve the Platform.

4.3 Data from Third Parties

We may receive personal data from:

• Payment gateways (transaction confirmations)
• Logistics partners (delivery status updates)
• Marketing and analytics providers
• Public sources or social media (if you engage with us)

4.4 Sensitive Personal Data

We may collect limited sensitive personal data such as:

• Skin conditions or dermatological concerns
• Facial images (for skincare analysis tools)

Such data is collected only:

• With your explicit consent
• For clearly defined purposes
• With enhanced safeguards

We do not collect unnecessary sensitive personal data.

5. PURPOSES OF PROCESSING PERSONAL DATA

We process your personal data for the following purposes:

5.1 Account Creation and Management

• Register and maintain your account
• Authenticate your identity
• Enable secure login

5.2 Order Processing and Fulfilment

• Process orders and payments
• Ship and deliver products
• Provide order tracking and updates

5.3 Personalisation and Recommendations

• Recommend products based on your preferences
• Provide skin-specific suggestions
• Enhance your shopping experience

5.4 Customer Support

• Respond to queries and complaints
• Provide after-sales support
• Resolve disputes

5.5 Marketing and Communication

• Send promotional offers, newsletters, and updates
• Provide personalized advertisements
• Conduct surveys and feedback collection
• You may opt out of marketing communications at any time.

5.6 Analytics and Improvement

• Analyze user behavior
• Improve website functionality
• Develop new features and services

5.7 Legal and Compliance

• Prevent fraud and misuse
• Comply with legal obligations
• Enforce our Terms and Conditions

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience.

Types of Cookies Used:

• Strictly Necessary Cookies: Essential for website functionality
• Functional Cookies: Remember preferences (language, login)
• Performance Cookies: Analyze usage and improve services
• Advertising Cookies: Deliver relevant ads

You can control cookies through browser settings.
Disabling cookies may affect functionality.

7. SHARING AND DISCLOSURE OF DATA

We may share your personal data with:

7.1 Service Providers

• Payment processors
• Delivery/logistics partners
• IT and cloud providers
• Customer support tools

7.2 Business Partners

• Marketing and analytics partners
• Advertising networks

7.3 Legal Authorities

• Courts, regulators, law enforcement
• Government agencies

7.4 Corporate Transactions

• Mergers, acquisitions, restructuring

All third parties are contractually obligated to:

• Maintain confidentiality
• Use data only for specified purposes
• Implement security safeguards

8. PAYMENT PROCESSING

We do not store or process your payment instrument details.

All payments are securely processed by third-party payment providers.
We only receive limited transaction information such as:

• Transaction ID
• Payment status

9. DATA RETENTION

We retain your personal data:

• For as long as necessary to fulfil purposes
• As required by law
• For dispute resolution and enforcement

After this period, data is:

• Deleted, or
• Anonymised

10. DATA SECURITY

We implement appropriate security measures, including:

• Encryption of sensitive data
• Secure servers and infrastructure
• Role-based access controls
• Continuous monitoring

Despite our efforts, no system is completely secure.

12. YOUR RIGHTS UNDER DPDPA

You have the following rights:

• Right to Access: Request details of your personal data
• Right to Correction: Update inaccurate data
• Right to Erasure: Request deletion
• Right to Withdraw Consent: At any time
• Right to Nominate: Authorize another person
• Right to Grievance Redressal

To exercise rights, contact:
📧 [privacy@ozuzu.com]

13. CHILDREN’S PRIVACY

Our Platform is not intended for minors.

We do not knowingly collect data from individuals under 18.

14. THIRD-PARTY LINKS

Our Platform may include links to third-party websites.

We are not responsible for their privacy practices.
Users are advised to review their policies.

15. GRIEVANCE REDRESSAL

Grievance Officer:
Name: Mr. Varun Bhutani
Email: ymlegal@yesmadam.com
Address: C-45, Sector 63, Noida, Uttar Pradesh, 201301

We aim to resolve complaints in a timely manner in accordance with applicable law.

16. USER SAFETY & FRAUD PREVENTION

We will never request:

• OTP
• CVV
• Passwords

Users are advised to:

• Not share sensitive information
• Report suspicious activity immediately

The Company shall not be liable for losses due to user negligence.

17. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically.

Changes will be posted on this page.
Continued use of the Platform constitutes acceptance.

18. CONTACT US

For any privacy-related queries:
📧 Email: privacy@ozuzu.com