Return and Refund Policy
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We at Ozuzu have formulated each product to deliver the best possible results, transparently. We hope you will love our products as much as we do. But in case you wish to return the product, please reach out to us, and we will take care of everything for you.
- We offer refunds or replacements in the following cases ONLY:
- You received the wrong product, and
- You received a damaged product, and,
- You received an expired product, and,
- You have received an empty package, and
- You have received an incomplete kit, and
- The requested product is unavailable at the time of exchange (out of stock), and
- A duplicate order has been placed for the same product.
- A duplicate payment has been made for the same order.
- In case you have received a wrong, damaged or expired product, please send us an email at support@ozuzu.com or call us at +91-9891608608 requesting a return/replacement, along with relevant documentary proof such as pictures and relevant emails, within 7 (seven) days from the date of delivery. No return or replacement will be entertained by us after the expiration of 7 days from the delivery of the product.
- In case you fail to accept the product at the time of delivery, a minimal fee of INR 50 shall be deducted from the prepaid amount.
- In cases where you have received a package that seems to be without weight at first, please record a video of the unboxing of the package by you.
- Please allow us 24-48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorstep.
- Upon receiving the returned order, our service team will review it. If the issues described by you are verified, our team will initiate a refund within 24-48 hours.
